Delivery & Collection Terms

1. Delivery Coverage

We provide structured wholesale delivery across our service area and selected surrounding regions.

• Delivery routes are planned weekly based on confirmed wholesale orders.
• Out-of-area requests may be reviewed subject to order volume and logistics availability.

2. Minimum Order for Delivery

Delivery is available to approved wholesale partners.

• Minimum order values apply and are confirmed upon account approval.
• Orders below the delivery threshold are welcome for warehouse collection by appointment.
• We operate as a structured supply partner, and delivery scheduling is aligned with bulk distribution planning.

3. Order Cut-Off & Scheduling

To secure a delivery slot:

• Orders must be confirmed in advance.
• Same-day delivery is not guaranteed.
• Delivery days are allocated based on route efficiency.
• Urgent or special requests may be reviewed but cannot always be accommodated.

This ensures operational efficiency and consistent supply reliability.

4. Delivery Charges

Delivery fees may apply depending on:

• Order value
• Delivery distance
• Frequency of supply
• Fragile or special handling requirements

Long-term supply partners may qualify for adjusted delivery arrangements based on volume consistency.

5. Warehouse Collection

Warehouse collection is available strictly by appointment.

• Collection is permitted only for confirmed and prepared orders.
• Unscheduled visits cannot be accommodated, as our facility operates as a distribution warehouse rather than a retail shop.

Collection hours: Between 10:00 AM - 1:30 PM

6. Failed Delivery Policy

A redelivery charge may apply if delivery cannot be completed due to:

• No authorised representative present
• Incorrect address details
• Refusal of confirmed goods

7. Product Responsibility

All goods must be inspected upon receipt.

• Damaged or missing items must be checked and reported immediately at delivery or collection.
• Any discrepancies must be reported within 24 hours of receipt.

Once goods are signed for, responsibility transfers to the customer.