Return & Refund Policy

Inspection & Reporting

Customers are required to check:

• Quantity
• Packaging condition
• Product condition
• Visible damage

Any discrepancies must be reported immediately at delivery or within 48 hours of collection.

Claims submitted outside this timeframe may not be accepted. Photographic evidence may be required.

Non-Returnable Items

The following items are non-returnable unless confirmed faulty at dispatch:

• Opened or used items (unless faulty)
• Items missing original packaging or tags
• Products stored or handled incorrectly after receipt
• Special-order or custom items
• Personal care and hygiene items once opened

For hygiene and safety reasons, certain categories (e.g. opened beauty or personal care products) cannot be returned once received.

Damaged or Incorrect Goods

Where goods are confirmed to be damaged prior to dispatch, incorrectly supplied, or faulty upon receipt, Starbelly will offer one of the following remedies:

• Product replacement (subject to availability)
• Credit note for future orders
• Partial or full refund where applicable

Refunds are issued at our discretion where replacement or credit is not feasible, in line with applicable consumer protection law.

Order Errors & Change of Mind

Confirmed and paid orders cannot be returned due to:

• Change of mind (outside the standard cooling-off window)
• Over-ordering
• Slow resale for wholesale/business customers
• Price fluctuations

Customers are responsible for verifying order quantities before payment is made.

Storage & Handling Responsibility

Once goods are signed for or collected, responsibility transfers to the customer. Starbelly is not liable for:

• Improper storage
• Mishandling after receipt
• Resale losses
• Third-party handling issues